Sherry Anderson

As Continuum’s Senior Vice President of Customer Experience, Ms. Anderson is responsible for all aspects of the relationship between Continuum and its clients, including driving Continuum’s customer engagement model to maximize customer acquisition, retention and profitability. With 14 years of experience in healthcare, Ms. Anderson brings significant depth in healthcare technology business strategy, proven success in technical and operational decision-making across complex integrations, and extensive experience in customer, partner, and shareholder management. Before joining Continuum, Ms. Anderson served as Vice President and General Manager of Health Plan Solutions at Availity, LLC, the nation’s largest real-time health information network. In her role, she was responsible for growing and managing a business portfolio over $100 million, as well as directing the customer experience and strategic planning with the firm’s largest clients. Prior to that, Ms. Anderson served as the Vice President of Alliance Management and Chief of Staff to Availity’s CEO, where she drove over $20 million in new revenue across key accounts. Ms. Anderson also held several other operational leadership roles at Availity. Before moving into healthcare, Ms. Anderson was formally trained as a database administrator and systems engineer, and held various positions in the financial services industry. Ms. Anderson earned a bachelor’s degree in business administration from the University of Florida and a master’s degree in business administration from Duke University.
Find me on:

Recent Posts

Physicians: Increase Patient Loyalty by Improving Customer Service

Posted by Sherry Anderson on Jan 17, 2017 11:05:00 AM

5 Quick Tips for Your Practice

Consumers are taking a more proactive role today in choosing their healthcare providers. These decisions often have little to do with medical care, but result from patients’ experience with the practice. Friendliness of the staff, wait times and cleanliness of the office, among other factors, play a big role in whether patients stay with a doctor. 

Moreover, most people choose a new physician based on word-of-mouth from friends, relatives and colleagues. A negative experience, especially, will be passed along to your potential patient base. And with the rise of social media, word spreads faster than ever.

Therefore, physicians must build loyalty among their patients by providing excellent customer service, a.k.a. “patient experience.”

Read More

Topics: patient satisfaction, patient loyalty, customer service, patient experience

Recent Posts

Posts by Topic

see all

Subscribe to Email Updates