Physicians: Increase Patient Loyalty by Improving Customer Service

Posted by Sherry Anderson on Jan 17, 2017 11:05:00 AM

5 Quick Tips for Your Practice

Consumers are taking a more proactive role today in choosing their healthcare providers. These decisions often have little to do with medical care, but result from patients’ experience with the practice. Friendliness of the staff, wait times and cleanliness of the office, among other factors, play a big role in whether patients stay with a doctor. 

Moreover, most people choose a new physician based on word-of-mouth from friends, relatives and colleagues. A negative experience, especially, will be passed along to your potential patient base. And with the rise of social media, word spreads faster than ever.

Therefore, physicians must build loyalty among their patients by providing excellent customer service, a.k.a. “patient experience.”

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Topics: patient satisfaction, patient experience, patient loyalty, customer service

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