5 Traits of Successful Physician Leaders

Posted by Continuum on Jul 31, 2018 1:24:00 PM

Delegation 

Effectively managing a team involves properly delegating tasks, since no one has the knowledge and expertise to manage everything on their own. Create an atmosphere of problem-solving, and empower others to always work at the top of their licensure.

When non-clinical issues arise, they shouldn’t always be a physician's responsibility. Hiring an office manager to coordinate administrative issues allows physicians to focus on patients, rather than micromanaging staff.

Read More

Topics: physicians, Physician Success, Physician Leadership, customer service, patient loyalty, top of credentials, top of licensure

Physicians: Increase Patient Loyalty by Improving Customer Service

Posted by Sherry Anderson on Jan 17, 2017 11:05:00 AM

5 Quick Tips for Your Practice

Consumers are taking a more proactive role today in choosing their healthcare providers. These decisions often have little to do with medical care, but result from patients’ experience with the practice. Friendliness of the staff, wait times and cleanliness of the office, among other factors, play a big role in whether patients stay with a doctor. 

Moreover, most people choose a new physician based on word-of-mouth from friends, relatives and colleagues. A negative experience, especially, will be passed along to your potential patient base. And with the rise of social media, word spreads faster than ever.

Therefore, physicians must build loyalty among their patients by providing excellent customer service, a.k.a. “patient experience.”

Read More

Topics: patient satisfaction, patient loyalty, customer service, patient experience

Recent Posts

Posts by Topic

see all

Subscribe to Email Updates